[1] Baccarini, D. (1999). “The Logical Framework for defining project success”, Project Management Journal, 30(4): 25-32.
[2] Lester, A., (2013). “Project Management, Planning and Control: Managing Engineering, Construction and Manufacturing Projects to PMI”, APM and BSI Standards, Sixth Edition, Butterworth- Heinemann Imprint, 592 Pages.
[3] Toor, S., Ogunlana, S., (2010). “Beyond the iron triangle: stakeholder perception of key performance indicators (KPIs) for large-scale public sector development projects”, International Journal of Project Management 28: 228-236.
[4] Chan, A.P.C., Chan, A.P.L., (2004). “Key performance indicators for measuring construction success: Benchmarking: An International Journal 11 (2): 203-221.
[5] Toakley, A.R., Marosszeky, M., (2003). “Towards total project quality: a review of research needs. Engineering”, Construction and Architectural Management, 10(3): 219-228.
[6] Makulsawatudom, A., Emsley, M., Sinthawanarong, K., (2004). “Critical factors influencing construction productivity in Thailand,” The Journal of King Mongkut’s Institute of Technology North Bangkok, 14(3).
[7] Attalla, M., Fetaih, A., Hegazy, T., Elbeltagi, E., (2003). “Delivering projects with quality and safety. Proc.”, The 31st Annual Conference-Canadian Society for Civil Engineering, 193-201.
[8] Berawi, M.A., (2006). “Distinguishing Concept Types in Function Models during the Act of Innovation. PhD Thesis”, Oxford Brookes University. UK.
[9] ISO 9000:2005, (2005). Quality management systems – Fundamentals and vocabulary, Geneva: ISO.
[10] Hatush, Z., Skitmore, M., (1997). “Evaluating contractor prequalification data: selection criteria and project success factors”, Construction Management and Economics, 15: 129-147.
[11] British Standards Institution, (1991). Quality concepts and related definitions, Quality Vocabulary, Part2, sec. 8.1.7.
[12] Davis, K., Ledbetter, W., Burati, J., (1989). “Measuring Design and Construction Quality Costs”, Journal of Construction Engineering and Management, 115(3): 385-400.
[13] Kärnä, S., Junnonen, J.M., Kankainen, J., (2004). “Customer satisfaction in Construction”, Proceedings of the 12th Annual Conference on Lean Construction, pp. 476-488.
[14] Berry, L.L., Parasuraman, A., Zeithaml, V.A., (1988). “The service-quality puzzle”, Business Horizons, 31: 35-43.
[15] ISO 8402:1994, (1994). Quality management and quality assurance – Vocabulary. Geneva: ISO.
[16] Geraldi, J.G., Lee-Kelley, L., Kutsch, E.. (2009). “The titanic sunk, so what? Project manager response to unexpected events”, International Journal of Project Management.
[17] Garvin, D.A., (1988). “Managing Quality”, The Free Press, New York.
[18] Rosenfeld, Y., (2009). “Cost of quality versus cost of non-quality in construction: the crucial balance”, Construction Management and Economics, 27(2): 107-117.
[19] Olaoluwa, P., (2013). “Factors affecting cost of construction Projects in Nigeria (A Case study of roads and building firms in Akure), A Research project submitted to the department of Project Management Technology”, Federal University of Technology and Akure, Nigeria.
[20] Frimpong, Y., Oluwoye, J., Crawford, L., (2013). “Causes and delay and cost overruns in construction ground water projects in developing countries; Ghana as a case study”, International journal of Project Management, 21: 321-326.
[21] Chan, A.P.C., (2001). “Framework for Measuring Success of Construction Projects”, Report 2001- 003-C-01: Value Alignment Process for Project Delivery. QUT, Australia.
[22] Song, S.H., Lee, H.S., (2004). “Analysis and Utilization of Quality Cost in Construction”.
[23] Jha, K.N., Iyer, K.C. (2006). “Critical factors affecting quality performance in construction projects”, Total Quality Management & Business Excellence, 17(9): 1156-1170.
[24] Barrett, P., (2000). “Systems and relationships for construction quality”, International Journal of Quality & Reliability Management, 17 (4/5): 377-92.
[25] Sanvido, V., Grobler, F., Parfitt, K., Guvenis, M., Coyle, M., (1992), “Critical success factors for construction projects”, Journal of Construction Engineering and Management, ASCE, 118(1): 94-111.
[26] Anderson, E.W., Sullivan, M.W., (1993). “The Antecedents and Consequences of Customer Satisfaction for Firms”, Marketing Science, 129(2): 125-143.
[27] Forsythe, P., (2015). “Monitoring Customer Perceived Quality and Satisfaction during theconstruction process”, C0onstruction Economics and Building, 15(1): 19-42.
[28] Chegeni, M., Noorossana, R., (2017). “Doctoral Disseration. Key Quality Attributes in Gas Pipe Line Transmission Projects”, Iran University of Sience and Technolog, Fculty of Industrial Engineering.
[31] Fornell, C., Larcker, D., (1981). “Evaluating Structural Equation Modeling with Unobserved Variables and Measurement Error”; Journal of Marking Research, 18(1): 39-50.
[34] Yasamis, F., Arditi, D., Mohammadi, J., (2002). “Assessing contractor quality performance”, Construction Management and Economics, 20: 211-223.
[35] Dong, A., Maher, M.L., Kim, M.J., Gu N., Wang, X., (2009). “Construction defect management using a erviceabi digital workbench”, Autom. Constr., 18(6): 814-824.
[36] Turk AM (2006). ISO 9000 in Construction: An Examination of Its Application in Turkey, Build. Environ., 41: 501-511.
[37] Cheng, H., (2004). “Construction Project Management, second edition”, China Construction Industry Publisher, 22-32.
[38] Besterfield, D.H., Michna C.B., Besterfield G.H., Sacre MB (2003). Total Quality Management, 3rd ed, USA: Prentice Hall.
[39] Liang, S., (2004). “Engineering Project Management, second edition”, China: Dongbei University of Finance and Economics. 71-79.
[40] Juda, M. (2009). International Standard ISO-9000: 2005. “The degree to which a set of inherent characteristics of a product fulfill customer requirements”.
[41] Rosenfeld, Y., (2009). “Cost of quality versus cost of non-quality in construction: the crucial balance”, Construction Management and Economics, 27(2): 107-117.
[42] Doloi, H., (2009). “Analysis of pre-qualification criteria in contractor selection and their impacts on project success”, Construction Management and Economics, 27: 1245-1263.
[43] Evans, J.R., Lindsay, W.M. (2005). “The Management and Control of Quality”, 6th Edn, South-Western, Thompson Corporation.
[44] Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988). “SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality”, Journal of Retailing, 64(1): 14 – 40.
[45] Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1985). “A conceptual model of service quality and its implications for future research”, Journal of Marketing, 49: 41-50
[46] Gronroos, C. (1988). “Service quality; the six criteria of good perceived service quality”, Review of Business, 9(3): 10-13
[47] Hansen, T., (2005). “Understanding consumer perception of food quality: The cases of shrimps and cheese”, British food Journal, 7(7) 453-500.
[48] Sebastianelli, R., Tamimi, N., (2002). “How product quality dimensions relate to defining quality”, Journal of Quality & Reliability Management, 19 (4): 443-453.
[29] هومن حیدر علی (1384)، مدل یابی معادلات ساختاری با کاربرد نرم افزار لیزرل،انتشارات سمت، تهران، چاپ اول.
[30] مؤمنی، منصور، قیومی، علی (1386)، «تحلیل آماری با استفاده از نرم افزار SPSS ،انتشارات کتاب نو، تهران، ص 303.
[32] کلاین، پاول، (1381). راهنمای آسان تحلیل عاملی، ترجمه محمد ولی علیئی و سید محمد میرسندسی، انتشارات دانشگاه امام حسین(ع). تهران، چاپ اول.
[33] کلانتری، خلیل، (1388)، مدل سازی معادلات ساختاری در تحقیقات اجتماعی اقتصادی، انتشارات فرهنگ صبا، تهران، چاپ اول.
)